Portfolio · 2026 The Hague, Netherlands Customer Insights · Commercial Strategy

Shahab
Shirani

Turning Customer & Market Insights into Commercial Growth

Customer Insights · Commercial Strategy · Market Research

I help organizations make better commercial decisions by turning customer and market research into practical strategies that improve customer experience and business growth.

Open to

Strategy & Insights · Customer Insights · Commercial Strategy · Market Research · Business Intelligence · Growth Strategy

Portrait of Shahab Shirani
Education

MSc E-Commerce · BA Business Management

Evidence

Theses: 9.5 & 9.0 / 10 · 28× audience growth

Languages

English fluent · Persian native · Dutch A2, progressing to B1

01 Evidence

Outcomes,
measured.

A decade across research, strategy and commercial execution.

Audience growth
28×
Research-led content · ~500 → 14,000+ · SPĒXS
Export revenue
$2M+
Delivered into global markets · Shimi Taghtiran
B2B sales
$300K+
Qualified procurement buyers · Radaron
Audience analysis, turned into growth
At SPĒXS I analyzed audience behavior and used a bachelor thesis graded 9.5 to identify the formats, platforms and cadence that drove engagement. The resulting content strategy grew the audience on founder Darja Menesi's Instagram from roughly 500 to 14,000+ between May 2024 and March 2025.
~50014,000+
28× growth B2B decks · pitched to HEAD
May 2024 Mar 2025
Recognition Theses · 9.5 & 9.0 / 10 1st place · EASM business-strategy game, Paris 2024 ASICS Benelux · Best Content Award Best project · sustainability-minor documentary
02 How I create value

Research is useful only when it changes a decision. I move from customer evidence to a practical commercial strategy with a measurable outcome.

01

Understand

Define the customer, market and business question before choosing a method.
02

Analyze

Combine quantitative and qualitative evidence, from surveys and IPA to engagement analysis.
03

Create insight

Separate signal from noise and explain what matters to the decision-maker.
04

Build strategy

Translate the insight into priorities for retention, positioning, market entry or growth.
05

Measure impact

Define the outcome, build the feedback loop and track what changes.
03 Case studies

Evidence before
job titles.

Selected work showing how research becomes a commercial decision.

04 Relevant path

Commercial experience,
analytical direction.

A career moving from international sales into customer insight and strategy.

2010–2014

BA English-to-Persian Translation

Azad University · Isfahan, Iran
Built the cross-cultural communication foundation I later used in negotiation, research and international work.
2014–2016

Shimi Taghtiran · Export Sales & International Business

Isfahan, Iran
Owned pricing, negotiation, documentation and shipping across the export cycle, closing $2M+.
2017–2020

MSc E-Commerce · Research foundation

Ashrafi Isfahani University
Researched smart-technology adoption and customer commitment in digital ecosystems; thesis graded 18/20 (approximately 9.0/10).
2018–2020

Radaron · Commercial Strategy & Market Development

Ferroalloys & Floryan Group · B2B
Qualified procurement buyers, closed $300K+, and developed the specifications, certifications and buyer research for European market entry.
2020–2022

Palladium Gym · Fitness Supervisor

Isfahan, Iran
Supervised trainers and bridged management, coaches and clients: frontline experience that sharpened stakeholder communication.
2022–2025

Business Management

Specialisation: Sports · International Sport Management (Sportkunde) · The Hague University
Graduated with an 8.6 average and a 9.5 thesis; finished 1st in the EASM Paris business-strategy game and directed an award-winning sustainability documentary.
2024–2025

SPĒXS · Digital Strategy & Growth

Sports media · The Hague
Turned audience research into a content strategy that scaled Instagram 28× and won ASICS Benelux's Best Content Award.
2026

BeneFIT Studio · Client Experience Analyst

Netherlands
Expanded from frontline client work into survey design, IPA analysis, retention strategy and continuous customer-feedback systems. The remit now includes the studio’s support inbox, sped up with AI-assisted reply workflows.
05 Capabilities

Commercial by outcome,
analytical by method.

Research & Insight

  • Survey and research design
  • Customer and audience insight
  • Importance–performance analysis
  • Quantitative and qualitative analysis
  • Market research

Commercial Strategy

  • Customer experience and retention
  • Market entry and go-to-market
  • Positioning and prioritization
  • Growth strategy
  • Decision support

Activation

  • Stakeholder communication
  • Dashboards and presentations
  • Commercial execution
  • Negotiation
  • Cross-functional leadership
Tools & methods Advanced Excel Power BI Survey design Quantitative analysis Dashboard development Audience & web analytics AI-assisted workflows
06 Closing
Find the signal.
Build the strategy.
Deliver the result.

Research becomes valuable when it changes a decision. I'm looking for customer insights, market research and commercial strategy roles where analysis is expected to improve a measurable business outcome.

Email[email protected]
LinkedInlinkedin.com/in/shahab-shirani-nl
Phone+31 6 44470571
Based

The Hague, Netherlands

Shahab Shirani · Customer Insights & Commercial StrategyInsights into growth.